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Privacy Policy

Last Updated: 1st January 2024


Welcome to FSS!

FlightSim Studio AG is headquartered in Basel, Switzerland. We create and deliver some of your favorite products and services for the flight simulation business.

This privacy policy describes the different ways we may collect, use, and share information on, through, or in connection with the FlightSim Studio AG products. If you have any questions, you can always reach out to us as described in “Contact Us” below.

When we refer to “FSS” (or any similar terms like “we” or “us”) in this privacy policy, we mean the FlightSim Studio AG.


1. WHAT ARE THE FSS SERVICES?

We use the term “FSS Services” to describe any FSS products or services that directly link to this privacy policy. These include, for example:

  • Addons (DLCs) for flight simulation games like Microsoft Flight Simulator or X-Plane.
  • Websites, and applications such as www.flightsim-studio.com.

Note that your use of the FSS Services may also be subject to additional terms and conditions. For example, you must review and accept the End User License Agreement for each product before first use.

Please read this entire privacy policy. You should also carefully review any other agreements that apply to the FSS Services you use, and confirm you understand and agree to them, before using those products or services.


2. WHAT INFORMATION DO WE COLLECT?

The types of information we collect depend on how you interact with us. Generally speaking, we collect information in three main ways: A) when you provide it to us, B) automatically when you use the FSS Services, and C) from service providers and third parties.

A. Information You Provide

You can provide us with different kinds of information depending on how you interact with the FSS Services. Sometimes we’ll ask you to provide specific pieces of information, such as when we require it to provide parts of the FSS Services to you (for example, by prompting you to provide your Xbox username or your location). If we ask you to provide us with information in these cases and you choose not to, you may not be able to access the relevant FSS Services and/or some features may not operate as intended.

We also collect the information you voluntarily provide to sign up for email alerts, use social features like discord, register for early access to our addons, complete surveys, or contact us through Support requests or customer service. We collect whatever information you choose to provide to us in those or other similar cases.

B. Information We Collect Automatically

We collect some information automatically when you visit, access, or use the FSS Services. This includes information about your gameplay usage and other activity in the FSS Services, typically associated with your Xbox account or with an identifier we have assigned to your device or profile. While the specific types of information that we automatically collect may vary, they generally include:

  • Usage information and statistics about how you interact with the FSS Services, including the addon you used, how long you used or played it and when, gameplay attempts, progression and results, page views, time spent on a page, number of clicks, and platform type.

The FSS Services use technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files that may be stored on your device. They help us recognize your device and provide information about how you use and interact with the FSS Services. For example, they support our ability to authenticate users, remember preferences, and conduct data analytics.


C. Information We Collect from Other Sources

In some cases, we may also receive information about you from service providers and third parties in connection with your use of the FSS Services or your interactions with us on other platforms.
You can buy, download, or access FSS Services on or through services operated by third parties (e.g. Aerosoft Webshop, Contrail Webshop, and similar). If you do, they may provide us with information to facilitate your access to and use of the FSS Services. This typically includes information like your name and license data.


D. Fraud Prevention & Anti-Cheat

Providing users with a fair experience on the FSS Services is extremely important to us. We strictly enforce prohibitions against hacking, account stealing, and any other unauthorized or fraudulent activity on the FSS Services. We use a range of fraud prevention technologies to help us detect and prevent malicious activity. To do this, our services may collect and analyze data about your computer and the software on your computer.


3. HOW DO WE USE INFORMATION?

As a general matter, we use the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and promote the FSS Services. This includes using it for purposes such as:

  • Creating, verifying, and managing user accounts and features;
  • Providing the FSS Services, as well as support and assistance for them, including by communicating with users (such as by sending service and account-related messages and updates);
  • Developing, delivering, and improving the FSS Services and other offerings;
  • Personalizing your experience, including by presenting content or features better tailored to you or your interests, or our inferences about your interests;
  • Promoting the FSS Services, including managing, customizing, and measuring the effectiveness of our advertisements, promotional offers, and surveys;
  • Managing alpha, beta, or early access tests (and collecting feedback);
  • Conducting data analytics (like analyzing how the FSS Services are used so we can better understand, improve, and personalize them);
  • Complying with our legal or contractual obligations and enforcing our terms; and
  • Protecting FSS and other users from illegal or harmful actions.


4. HOW DO WE SHARE INFORMATION?

We may share some of the information we collect to help operate and improve the FSS Services. Depending on how you interact with us, common examples might include sharing:

  • With webshop partners (for example, to validate license data);
  • With other users (like if you use social features such as discord);
  • Publicly (for example, your display name, content you create or share, and other similar information may be generally accessible to others);
  • With service providers that operate on our behalf to help support the FSS Services in accordance with our instructions (for example marketing and advertising partners);
  • When we believe we must in order to comply with the law or to protect you, FSS, or others (for example, in response to court order or subpoena, as part of an investigation of fraud or other illegal activity, or violation of our terms or policies, or if necessary to protect others from death or serious harm to body or property);
  • In connection with certain types of corporate transactions (like in the event of a restructuring or the sale of all or a significant part of our business); and
  • Third parties you interact with through FSS Services may have different privacy practices than FSS, so we encourage you to review their privacy policies before sharing your information with them.


5. YOUR CHOICES AND CONTROLS

We seek to provide you with meaningful choices about the personal information we collect. The specific choices available to you often vary depending on the exact nature of our relationship with you, such as the FSS Services you use. Common examples include:

  • You can request that we provide access to, or that we correct or delete, personal information we’ve collected from you. Please submit requests to access, update, or delete personal information associated with your FSS account by reaching out to us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request.
  • You can change your email marketing preferences at any time, such as by using the opt-out mechanism provided in our marketing emails, or contacting us with your request (see “Contact Us” below).
  • You can change your privacy settings on other parties’ websites (such as social networks) or platforms (like discord) to limit the information they may share with us.
  • You can change your browser or mobile device settings to block, manage, delete, or limit tracking technologies like cookies. In some cases, blocking or disabling cookies may cause the FSS Services not to work as intended and some features may not be available.
  • If you’re under the age of 18 and use FSS Services, you can ask that we remove or anonymize certain content you’ve provided on the FSS Services. Please direct requests to help delete or edit content on the FSS Services to FSS as described in “Contact Us” below.

Some parts of the world provide individuals with specific choices related to their personal information by right under local law.


6. SECURITY

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected. If we become aware of unauthorized disclosure of your personal information, we will notify you as required by law and take steps to help secure your information.

7. UPDATES

We’ll update this policy from time to time to reflect changes in our practices or relevant laws. When we do, we’ll change the date noted at the top of the policy. In some cases we may also notify you of the relevant changes by email or within the FSS Services. Please review this policy regularly to make sure that you understand your relationship with FSS and the ways we may collect, use, and share information in connection with the FSS Services.

8. CONTACT US

If you have questions or concerns about the FSS Services (such as bugs or other technical problems), please contact our Support team. You can learn more about submitting support requests for products and services from https://www.flightsim-studio.com/contact.
If you want to learn more about our privacy practices or this policy, please email your questions about products and services to support@flightsim-studio.com.